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Tag Archives: Customer Service

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Don’t Let Your Customer Service Slip

Customer service is defined as the following: the assistance and advice provided by a company to those people who buy or use its products or services. But it’s so much more than that. Customer service is making sure that each customer doing business with you leaves with a smile on  Read more »

Don’t be a Grinch!

As we approach the holiday season there is one thing we’ve got to keep in mind, our customer service. During the holiday season things tend to get chaotic. People are in a rush to check everyone off their giving list and there seems to not be enough time in the  Read more »

SEO Math 101: Simplifying Why Local SEO is Relevant

Here at Upright we are passionate about helping provide Local SEO to our small business clients, many of which have become friends throughout their duration with our company! Still, many of our friends just don’t understand why, when they pay, their site does not show up at the top of  Read more »

Build Customer Loyalty with these Six Steps!

Build Customer Loyalty with these Six Steps!

It is important for any business to separate themselves from the competition. There are plenty of choices where customers can get their tires and their vehicle serviced. You can set yourself apart from the competitor by following these six steps. Become a trusted adviser, not a sales person. Break down  Read more »

The Truth about Customer Service

Without a doubt, customer service is a big deal. It can make or break a business. Bad customer service can result in the customer never returning and encouraging their friends and family to never visit the establishment. Good customer service can result to them returning again and again all while  Read more »