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Don’t Let Your Customer Service Slip

Customer service is defined as the following: the assistance and advice provided by a company to those people who buy or use its products or services.

But it’s so much more than that.

Customer service is making sure that each customer doing business with you leaves with a smile on their face, that each problem is cared for in an attentive manner, and so much more. There are so many elements of customer service that a business owner has to manage. From making sure that the shop is clean, employees are nice, service is prompt, prices are fair, problems are handled with grace, and the list goes on.

It only takes one person and one situation to tarnish the reputation of good customer service. As a business owner, it’s your job to make sure that doesn’t happen. Sure, no matter what you can’t please everyone, but you can try your hardest.

If your business is getting an influx of bad reviews, complaints, or negative social media comments then go to the customer service drawing board. Evaluate what is going wrong and how situations are behind handled. Start by talking to your employees and peeling back the layers of problems that have come to surface. There is nothing wrong with a refresher course in customer service. Afterall, it is the customers who are keeping your business IN business!

Upright-Tire manages the online reputation for a handful of tire dealers and we have a couple of tips to help your in-store customer service reputation. Reach out to Upright-Tire if you want to learn more!

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