I remember this day like it was yesterday… I’ve had a lot of life changes as of late and I’m really adulting as they say, like I mean really adulting (exhausting!) and I say to my mom in early January…’Mom, this is gonna be the best year of my life…I Read more »
How You Can Show Proper Social Media Etiquette
In today’s society, social media can be an intimidating place to participate in. A lot of business owners are worried about how their message could be received and the repercussions of a misunderstood message. People can often get so fixated on not wanting to be misunderstood that they stay out Read more »
Ways to Give Back
I don’t know about you, but I can say I’m thoroughly drained from hearing about COVID-19 stuff – here I am writing it in the first sentence of this blog. Ugh, sorry! Between the news (which is almost comical at this point) & the ‘Debby downer’ chatter that ensues with Read more »
What a Customer-Focused Culture Looks Like
In today’s marketplace, there is nothing quite like getting quality and genuine care from someone that you are doing business with. As a consumer, this type of culture is rare and hard to find, but when you do find it, there is a higher chance that you return back to Read more »
Top Ways to Show Customers You Love Them!
Love is in the air! It’s Valentine’s Day after all. And what better way to celebrate love than by listing out the top ways to show it to your customers! Am I right?! Well, you may be thinking about that special dinner you’ll be enjoying tonight, but this is the Read more »
2020 Predictions for Online Reputation Management
….According to our friends at Search Engine Land & some of our personal predictions sprinkled in there too! I love a good prediction! I don’t know about you but when the weathermen(women) get it ‘right’ and it actually snows enough to get school canceled, I get really excited for them Read more »
Signs of a Quality Auto Shop/Tire Dealer
The internet has opened a whole line of communication between customer to business as well as customer to customer. If this line of communication is managed well, this can be an extremely beneficial tool for local businesses such as yourself. You will be able to quickly address complaints that customers Read more »
Watch Out For User Generated Content on GMB
Although intuitive, Google My Business’ User Generated Content (UGC) can also be a thorn in a business’ side. UGC, which includes reviews, Q&As, and photos, can be created by any Google user. Yep, you read that right – any. That being said, your business is not above being the brunt Read more »
Major Tire Industry Issues Persistent Today
As with any business, for-profit or non-profit, issues will arise and it is the responsibility of the business or industry to address them. However, it is important to remember that some of these issues may be out of the business/industry’s control. Dan Marincucci is a reporter for tirebusiness.com and has Read more »
Why Your Online Reputation Is Important
Your auto shop’s reputation can be the defining factor that makes a new customer choose you over your competitors. Customers are less likely to get their vehicle serviced at a shop that has an excessive amount of low reviews with zero attempt at mitigation. There is no trust in this Read more »