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Google Testing ‘Call History’ Feature

Google My Business is testing a new feature called ‘Call History’. This new service is designed to help businesses see and respond to missed calls coming from Google Search & Maps. It’s available to a select group of folks and looks like you have to opt-in if it’s something that  Read more »

Four Video Ideas to Include on Your Website

Watching online videos for product, service, and general business information has vastly increased in popularity in the last decade. According to a survey conducted by Wyzowl at the end of last year, 84% of its 656 respondents “say that they’ve been convinced to buy a product or service by watching a  Read more »

SEO Became Best in a Year of Worsts

I remember this day like it was yesterday… I’ve had a lot of life changes as of late and I’m really adulting as they say, like I mean really adulting (exhausting!) and I say to my mom in early January…’Mom, this is gonna be the best year of my life…I  Read more »

How You Can Show Proper Social Media Etiquette 

In today’s society, social media can be an intimidating place to participate in. A lot of business owners are worried about how their message could be received and the repercussions of a misunderstood message. People can often get so fixated on not wanting to be misunderstood that they stay out  Read more »

Ways to Give Back

I don’t know about you, but I can say I’m thoroughly drained from hearing about COVID-19 stuff – here I am writing it in the first sentence of this blog. Ugh, sorry! Between the news (which is almost comical at this point) & the ‘Debby downer’ chatter that ensues with  Read more »

What a Customer-Focused Culture Looks Like

In today’s marketplace, there is nothing quite like getting quality and genuine care from someone that you are doing business with. As a consumer, this type of culture is rare and hard to find, but when you do find it, there is a higher chance that you return back to  Read more »

Top Ways to Show Customers You Love Them!

Love is in the air! It’s Valentine’s Day after all. And what better way to celebrate love than by listing out the top ways to show it to your customers! Am I right?! Well, you may be thinking about that special dinner you’ll be enjoying tonight, but this is the  Read more »

2020 Predictions for Online Reputation Management

….According to our friends at Search Engine Land & some of our personal predictions sprinkled in there too! I love a good prediction! I don’t know about you but when the weathermen(women) get it ‘right’ and it actually snows enough to get school canceled, I get really excited for them  Read more »

Signs of a Quality Auto Shop/Tire Dealer

The internet has opened a whole line of communication between customer to business as well as customer to customer. If this line of communication is managed well, this can be an extremely beneficial tool for local businesses such as yourself. You will be able to quickly address complaints that customers  Read more »

Watch Out For User Generated Content on GMB

Although intuitive, Google My Business’ User Generated Content (UGC) can also be a thorn in a business’ side. UGC, which includes reviews, Q&As, and photos, can be created by any Google user. Yep, you read that right – any. That being said, your business is not above being the brunt  Read more »